+977 9851068290 sales@nepalhiking.com

Frequently Asked Questions (FAQs)

You are here Home » Frequently Asked Questions (FAQs)

Estimated reading time: 5 minutes

Are you ready to explore Nepal’s magnificent sights, sounds and culture? From where to stay, what to do, when is the best time to visit, and how much it will cost, our guide will answer all your frequently asked questions about planning a holiday in Nepal.

FAQs

When was NepalHiking established, and who is the company’s founder?
The company was officially registered on March 11, 2003, as per the bylaws of the Government of Nepal, and Mr Tilak Thapa Magar is the agency’s founder.

What activities are NepalHiking offering?
We offer a wide range of activities to make your holiday fun and unforgettable! For adventure seekers, there’s trekking, bungee jumping, paragliding, rock climbing or mountain peak climbing. Wildlife enthusiasts can participate in one-horned rhino-watching safaris or head to Chitwan national park for a great safari experience. Cultural lovers will relish the array of Palaces, temples, stupas and monuments that dot the landscape of Nepal. Alternatively, you can spend some peaceful time admiring natural landscapes since Nepal is blessed with remarkable scenic beauty.

Your company seems more specialized in hiking/trekking! What is the duration of the hikes?
Our hikes typically range from 2 to 16 days, depending on the destination and difficulty level. Some of our most popular trekking routes include the Annapurna Circuit, Everest Base Camp, Tilicho Lake, and Langtang Valley Trek. We are also happy to customize a trip to meet your needs or preferences.

How can I book my Nepal holiday with NepalHiking?
You can choose a trip of your interest by visiting the holiday packages. Once you are ready to book, please follow the instruction on the booking form, and in case you have any pre-booking queries, there is an enquiry form to ask any questions you may have. Additionally, you can also send us a direct email at sales@nepalhiking.com.

How to book a tour online!How to book a tour online on the mobile version

How can I pay for my tour?
While booking a tour online, we have integrated the PayPal Payment System***. You can pay by logging into your PayPal account or credit card. For bank transfers, there is an option with Book Now via Email

***We have put the PayPal payment system on hold until the next notice! So instead, you can send payment through the online banking system. (updated: January 15, 2023).

How long does NepalHiking take to respond to my queries?
Generally, we respond to any queries within 2-4 hours. If you don’t find our email in your inbox, please check the mail in the spam/junk folders. Alternatively, please leave a message at our WhatsApp/Viber number – +9779851068290.

Do you have a pickup service on my arrival?
Yes, most tour packages include airport pickup and drop-off services. Please check on your service voucher or travel itinerary. If airport service has been included, please look for your name under a whiteboard or paper at the exit gate.

Which hotel do you use for our stay in Kathmandu?
We usually accommodate our guests at Kathmandu Suite Home, our property. 

What is the most suitable time of year to travel to Nepal?
The most suitable time to visit Nepal depends on what type of climate and weather you prefer. Generally, the peak tourist season in Nepal is between October-November and February-April. During this time, the skies are usually clear and offer beautiful views of the Himalayas. In addition, trekking trails are at their best during this period as the snow has melted, but it is still cool for long hikes.

What kind of visa do I need?
For tourists travelling to Nepal, depending on the country of origin and the length of stay, visitors may need to obtain a visa from the Nepalese Department of Immigration. The most common type of visa for entry into Nepal is a tourist visa, which can be obtained for 30 or 90 days and is extendable up to 150 days in a single visa year. To apply for a visa, you’ll need to present proof of identity in the form of a valid passport, two passport-sized Photographs and payment in U.S. Dollars or its equivalent in another currency.

Are there any cultural taboos or customs I should be aware of before going?
It is always wise to research cultural norms before planning a trip to Nepal. With its rich and diverse culture, visitors should know that certain customs and taboos exist in the country. For example, no matter where you go, it is important to remember to dress modestly. Respect elders and religious places, show restraint when taking photos of locals, avoid public displays of affection, and do not take photographs of certain areas or monuments without asking for permission first. Furthermore, it would be best if you referred to people by their title followed by their name.

How are the tour guides chosen?
We are dedicated to offering quality and excellent services. Therefore, we have stringent processes and standards for selecting experienced, knowledgeable tour guides. As part of the selection process, potential tour guides must have valid certifications from governing bodies and demonstrate an extensive understanding of safety protocols and Nepal’s natural and cultural wonders.


Do you provide a big bag or, let’s say, a duffle bag for trekking?
Yes, we provide a complimentary duffle bag with our company logo, which you can take home after the trek.

How much luggage (kg) can we pack in the duffle bag, and what do we have to carry ourselves?
You can pack in the duffle bag up to 22 kg, which a porter will carry. Similarly, you will carry a small backpack for your belongings (make it as light as possible).

Also, is there an approximate guideline on how much cash we should take on a trek? For drinks, for example.
Just buying cold drinks such as Coca-Cola, Fanta, and Juice, or sometimes buying beers, you should allocate about US$ 15 -30, equivalent to Nepalese Rupees per day per person). Also, importantly, please avoid buying mineral water in a bottle. Instead, you can buy safe drinking water provided by communities.

Are there any options for storing things we don’t need on our trip?
Yes, we have storage facilities for our guests. You can store any non-trekking gear or any stuff with us!

How much should I tip to the guide or porter(s)?
This question is not easy to answer, as tipping is optional but expected by the crews! However, the article “How Much Should I Tip to My Guide” may be helpful.

Do we need travel Insurance to join your trekking holiday?
Yes, it is necessary, but not mandatory, to have travel insurance. Nevertheless, we advise you to buy travel insurance against personal accidents and helicopter rescue evacuation. 

Can your agency help us to buy trekking insurance? If yes, how long in advance should it buy?
First, we encourage you to buy the insurance policy in your home town. In addition, we can also help you if you want to buy an insurance policy from our local insurance company. But it is no hurry to book months in advance. Instead, we can arrange it before you leave for the designated trek. For this, we need passport copies and your home address with the contact person’s name and contact number.

Is there a refund policy if I cancel my trip?
Yes, we have a refund policy for trips that are cancelled. However, refunds may not be available for cancellations within 1-14 days of the scheduled departure time, and a cancellation fee may apply depending on the tour package. You can also find our refund policy by visiting the booking terms and conditions.
 
I have other pre-booking questions. Can you help me?
Yes! You can ask us any questions through our Contact Us page.

Why Book With Us

There are 9 Reasons to Choose Us!

  • We have been providing quality service since 2003.
  • We have hand-picked tours and trekking activities.
  • Our customer service team is available 24/7 to help you with any questions or concerns.
  • Our goal is to provide our customers with the best experience possible.
  • We provide a 100% satisfaction guarantee.
  • You can also enjoy our exclusive deals and discounts.
  • We provide friendly guides and a helpful team.
  • You can book any tour online with an instant booking confirmation.
  • We have been involved in Corporate Social Responsibility (CSR).

Pay Safely With Us

The payment is encrypted and
transmitted securely with an SSL
protocol.